The Basics

Merge tags enable you to insert dynamic content into your emails. For example, you might want to say hello to the customer:

Hello {{customer.first_name}}!

When emails are sent, the merge tags are replaced by real data:

Hello Jane!

Overview

Reservation emails are comprised of three data models that you can use with merge tags: reservation, customer and rooms.

Reservation

The following merge tags are available for the reservation data model:

Reservation Merge Tags	Insert Tag
{{reservation.confirmation_number}}
{{reservation.booking_date}}
{{reservation.start_date}}
{{reservation.end_date}}
{{reservation.start_day_of_week}}
{{reservation.end_day_of_week}}
{{reservation.lodging_amount}}
{{reservation.other_amount}}
{{reservation.cancellation_amount}}
{{reservation.subtotal_amount}}
{{reservation.taxes_and_fees_amount}}
{{reservation.taxes_amount}}
{{reservation.fees_amount}}
{{reservation.total_amount}}
{{reservation.payment_amount}}
{{reservation.balance_amount}}
{{reservation.source}}
{{reservation.channel}}

Reservation Links

You can insert links into your emails that allow your customers to manage their reservation. The following link merge tags are available:

Link Merge Tags	Insert Tag
{{reservation.links.manage_reservations}}

Reservation Customer

The following merge tags are available for the customer data model:

Customer Merge Tags	Insert Tag
{{reservation.customer_first_name}}
{{reservation.customer_last_name}}
{{reservation.customer_email}}
{{reservation.customer_phone_number}}

Rooms

Because a reservation may contain one or more rooms, to use room data with merge tags, you need to iterate over a list of the rooms the reservation contains. To iterate, you need the opening and closing {{each}} merge tags:


 {{#each rooms}}
 

 You booked a {{room.room_type_name}} room.
 

 {{/each}} {{! Closes Rooms}}

The following merge tags are available for the room data model:

Room Merge Tags	Insert Tag
{{#each rooms}}
{{room.customer_first_name}}
{{room.customer_last_name}}
{{room.customer_email}}
{{room.customer_phone_number}}
{{room.room_type_name}}
{{room.room_identifier}}
{{room.pin_code}}
{{room.check_in_date}}
{{room.check_out_date}}
{{room.check_in_time}}
{{room.check_out_time}}
{{room.check_in_day_of_week}}
{{room.check_out_day_of_week}}
{{room.number_of_guests}}
{{room.number_of_nights}}
{{room.lodging_amount}}
{{room.other_amount}}
{{room.cancellation_amount}}
{{room.subtotal_amount}}
{{room.taxes_and_fees_amount}}
{{room.taxes_amount}}
{{room.fees_amount}}
{{room.total_amount}}
{{room.payment_amount}}
{{room.balance_amount}}
{{room.rate_code}}
{{room.rate_name}}
{{room.rate_description}}
{{room.rate_average}}
{{/each}} {{! Closes Rooms}}

Property

The following merge tags are available for the property data model:

Property Merge Tags	Insert Tag
{{{property.logo}}}
{{property.name}}
{{property.address}}
{{property.phone}}
{{property.email}}
{{property.from_email}}
{{property.website_url}}

Folios

Because a reservation may contain one or more folios, to use folio data with merge tags, you need to iterate over a list of the folios the reservation contains. To iterate, you need the opening and closing {{each}} merge tags:


 {{#each folios}}
 

 {{folio.name}}: {{folio.total_amount}}.
 

 {{/each}} {{! Closes Folios}}
 


 Or
 


 {{#each rooms}}
 {{#each folios}}
 

 {{folio.name}}: {{folio.total_amount}}.
 

 {{/each}} {{! Closes Folios}}
 {{/each}} {{! Closes Rooms}}

The following merge tags are available for folios:

Folio Merge Tags	Insert Tag
{{#each folios}}
{{folio.name}}
{{folio.room_type_name}}
{{folio.room_identifier}}
{{folio.taxes_amount}}
{{folio.fees_amount}}
{{folio.products_amount}}
{{folio.lodging_amount}}
{{folio.add_ons_amount}}
{{folio.subtotal_amount}}
{{folio.total_amount}}
{{folio.authorized_amount}}
{{folio.paid_amount}}
{{folio.balance_amount}}
{{/each}} {{! Closes Folios}}

Folio Items

Because a folio may contain one or more folio items, you need to iterate over a list of the folio items that the folio contains. To iterate, you need the opening and closing {{each}} merge tags:


 {{#each folio}}
 {{#each folio_items}}
 

 {{folio_item.description}}: {{folio_item.amount}}.
 

 {{/each}} {{! Closes Folios}}
 {{/each}} {{! Closes Folio Items}}

The following merge tags are available for folio items:

Folio Item Merge Tags	Insert Tag
{{#each folio_items}}
{{folio_item.item_date}}
{{folio_item.description}}
{{folio_item.item_type}}
{{folio_item.amount}}
{{/each}} {{! Closes Folio Items}}

Item Types

Because a folio may contain one or more item types, you need to iterate over a list of the item types that the folio contains. To iterate, you need the opening and closing {{each}} merge tags:


 {{#each item_types}}
 

 {{item_type.type}}: {{item_type.amount}}.
 

 {{/each}} {{! Closes Item Types}}

The following merge tags are available for item_types:

Item Type Merge Tags	Insert Tag
{{#each item_types}}
{{item_type.type}}
{{item_type.amount}}
{{/each}} {{! Closes Item Types}}

Payments

Because a folio may contain one or more payments, you need to iterate over a list of the payments that the folio contains. To iterate, you need the opening and closing {{each}} merge tags:


 {{#each payments}}
 

 {{payment.card_brand}} {{payment.last_four_digits}}: {{payment.amount}}.
 

 {{/each}} {{! Closes Payments}}

The following merge tags are available for payments:

Payment Merge Tags	Insert Tag
{{#each payments}}
{{payment.card_brand}}
{{payment.last_four_digits}}
{{payment.amount}}
{{payment.payment_date}}
{{payment.payment_type}}
{{payment.transaction_type}}
{{/each}} {{! Closes Payments}}